Shipping policy
This Shipping Policy explains how and when your order will be shipped after purchase.
Order processing
All orders are processed within 1–3 business days after payment confirmation. Please note that our products are handmade embroidered artworks. During busy periods or for made-to-order items, processing times may be slightly longer. Any significant delays will be communicated by email.
Orders are not processed or shipped on weekends or public holidays.
Shipping origin
All orders are shipped from Portugal.
Shipping destinations
We currently ship to:
- Portugal
- European Union countries
- International destinations (where available at checkout)
Available shipping options and costs are displayed at checkout.
Delivery times
Estimated delivery times vary by destination and are provided at checkout. These are estimates only and may be affected by:
- Carrier delays
- Customs procedures
- Weather conditions
- Factors beyond our control
We are not responsible for delays caused by shipping carriers or customs authorities.
Shipping costs
Shipping costs are calculated at checkout based on:
- Destination
- Shipping method selected
- Order weight and size
Any customs duties, taxes, or import fees for international orders are the responsibility of the customer.
Tracking information
Where available, tracking details will be provided once your order has been shipped.
Incorrect or incomplete address
Please ensure that your shipping address is complete and accurate at checkout.
We are not responsible for delays, losses, or additional costs resulting from incorrect or incomplete address information provided by the customer.
Lost or delayed shipments
If your order is significantly delayed or appears to be lost in transit, please contact us at marisa.yana@outlook.com, and we will assist you in resolving the issue with the carrier.
Contact
For any questions regarding shipping, please contact us at:
Email: marisa.yana@outlook.com